Learning path: Billing & Pricing — Learning path

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Match the invoice to the agreement.

Check an invoice in four steps

  1. Confirm the customer's legal details, invoice number and billing period.
  2. Match the package fee, caps and included services to the signed Commercial Schedule and accepted amendments.
  3. Check VAT and the total. The agreement quotes amounts in rand excluding VAT.
  4. Check the invoice's payment instructions and due date. The current agreement uses seven-calendar-day terms; check the customer's actual agreement before applying them.

Send discrepancies to [email protected], copying the named Customer Success Manager. Do not infer an archived-employee charge from the old guide.

The agreement does not give an automatic Go Live credit, partial-month credit or pro-rata refund unless law or written agreement requires it.

Source: WorkWeek Go Live & Subscription Agreement, checked October 12, 2026. For a customer-specific answer, use their signed Commercial Schedule and any later written amendment accepted by both parties. Older wording below is retained for history, not a current offer.

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