At WorkWeek, we aim to make billing as clear and hassle-free as possible, so you can keep your focus on your work. This quick guide explains what you’ll find in each monthly invoice—from what’s included in each section to how you can make payments and get help if needed. Our goal is to give you all the details you need at a glance.
Invoice Layout and Key Sections
- Header: At the top of each invoice, you’ll find the WorkWeek logo, details for your company, and our own contact information, including address, invoice date, invoice number, reference, and VAT number.
- Detailed Line Items: Charges are based on team size, with clear line items showing your active staff and any archived employees on your dashboard, each listed with a description, quantity, and unit price. For more about how costs are calculated based on team size, check out our companion document, Breakdown of Pricing Categories.
- Billing Summary: After the line items, there’s a simple summary showing the VAT charged (if applicable) and the total amount due.
Clarity in Timing and Frequency
- Billing Cycle: In line with our Monthly Billing Cycle Overview, WorkWeek invoices are sent on the 1st of each month. We keep it flexible with a no-contract subscription.
- Payment Due Date: Payments are due within 7 days of the invoice date.
Payment Options and Instructions
- Methods: You can pay via EFT, or, if you prefer a more automated option, you can set up a debit order. To arrange a debit order, feel free to contact either Niven Poleman ([email protected]) or Megan Oosthuizen ([email protected]). Even with a debit order in place, you’ll still receive a monthly invoice as usual, with payments handled directly through your bank.
Contact and Support Information
- For Questions: Megan Oosthuizen is here for any general support needs, while Niven Poleman handles any specific billing questions you might have.
Making Adjustments and Updates
- Adjustments Process: If you spot an error, need clarification, or want to update your billing details, just reach out! Megan can coordinate any requests with Niven, or you’re welcome to contact him directly to get your questions sorted quickly.
We’re here to make billing as smooth as possible. If there’s anything you need, we’re just a message away. Thanks for choosing WorkWeek—we’re thrilled to support you and your team!
←Previous Page: Monthly Billing Cycle Overview
<aside>
<img src="/icons/list-indent_gray.svg" alt="/icons/list-indent_gray.svg" width="40px" />
Navigation
Onboarding
- Onboarding Overview
- Importing Employee Data
- Dashboard Setup
- Shift and Rule Configuration
Billing & Pricing
- Price Tiers Overview
- Free Trial Details
- Setup Fees
- Invoicing & Billing Cycles
- Refund & Cancellation Policy
Support Channels
- Support Channels Guide
- Response Time & Escalation
- Self Service Resources
- Service Level Agreements (SLAs)
- Feature Requests
System Compatibility
- Compatible Devices
- Device Recommendations
Dashboard Overview
- General Navigation
- Timesheets
- Shift Verification
- Reports
- Employees
- Sites
- Settings
Mobile App
- Downloading The Mobile App
- Offline Mode and Data-Free Capabilities
Time & Attendance Management
- Clocking In and Out
- Handling Missed Clock Ins
FAQs