Troubleshooting Missed Clock-Outs

1. What Should I Do if an Employee Missed Clocking Out?

If an employee forgets to clock out, it’s essential to correct the timesheet promptly to ensure accurate payroll. Follow these steps:

Navigate to the Timesheets section on the WorkWeek dashboard.
Locate the specific shift with the missing clock-out.
Click on the shift and manually input the correct clock-out time.
Save the changes to update the timesheet.

Encourage employees to report any missed clock-outs immediately to minimise discrepancies.

2. How Can I Prevent Missed Clock-Outs in the Future?

To reduce the occurrence of missed clock-outs, consider the following practices:

Enable Auto Clock-Out: This feature automatically ends any open shifts at a pre-set time, ensuring that no shift remains open overnight.
Set Up Clock-Out Reminders: Remind employees to clock out through periodic check-ins or end-of-shift announcements.
Provide Training: Reinforce the importance of accurate clocking in and out, and ensure employees know how to use the system correctly.

3. Can Auto Clock-Out Times Be Adjusted?

Yes, you can set a specific time for the Auto Clock-Out feature. This allows you to define when shifts should automatically close (e.g., 4:30 PM or 11:45 PM). You can manage this setting under the Site Settings in the WorkWeek dashboard. It’s a useful tool to ensure that forgotten clock-outs do not lead to incorrect overtime payments.

4. What Happens If I Forget to Correct a Missed Clock-Out Before Payroll?

If a missed clock-out isn't corrected before payroll is processed, the shift might show incorrect hours, potentially affecting wages. To handle this:

Correct the timesheet as soon as possible.
If payroll has already been processed, communicate with your payroll department to issue adjustments.
Regular timesheet audits and employee reminders can prevent such issues from affecting payroll accuracy.

5. Why Does Accurate Clock-Out Matter?

Accurate clock-outs are crucial for:

Correct Wage Calculation: Ensures employees are paid accurately for their time worked.
Legal Compliance: Helps maintain compliance with labour laws regarding work hours and overtime.
Operational Transparency: Provides a clear picture of employee attendance and working hours for better resource management.

By following these steps and utilising the features available on the WorkWeek dashboard, you can ensure that missed clock-outs are promptly addressed and minimise future occurrences.

→Next Page: Troubleshooting Common Clock-In Issues

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