We’re here to ensure you get the help you need quickly and easily. Here’s a guide to contacting the right WorkWeek team member for specific queries, and a few common scenarios to make it even simpler.
1. General Queries, Dashboard Help, Onboarding, and Feature Requests
Contact: Megan Oosthuizen, Customer Success Manager
- Phone/WhatsApp: +27 68 645 7232
- Email: [email protected]
- Schedule a Meeting: Book a session for customer success help here.
Reach out to Megan for:
- Dashboard support and help navigating features.
- Assistance with onboarding new team members.
- Questions on platform setup or usage.
- Sharing ideas for new features or reporting any issues or bugs you encounter.
Scenario Examples:
- Discovered a bug while logging time? Megan will make sure it’s addressed promptly.
- Have a great idea for a new feature? Megan will take note of your feedback and pass it on to our product team.
- Need help with payroll report settings? Megan can guide you through the process.
- Not sure who to contact? Megan’s your go-to person for general queries.
2. Invoicing or Accounts Support
Contact: Megan Oosthuizen, Customer Success Manager
Reach out to Megan for:
- Questions about invoicing or payment terms.
- Queries related to account status or statements.
Scenario Examples:
- Have questions about an invoice? Megan can help clarify any details.
- Wondering about payment options? Megan can provide information on what’s available.
3. Sign-up or Demo Requests
Contact: Niven Poleman, CEO & Co-Founder
Reach out to Niven for:
- Help with setting up a new WorkWeek account.
- Scheduling a product demo to learn more.
- General questions on how WorkWeek could work for your business.
Scenario Examples:
- Want a product tour? Niven can set up a personalised demo.
- Ready to sign up and need help with the process? Niven can assist you.
4. General Queries and Quick Questions
Contact: WorkWeek Customer Support Whatsapp
- WhatsApp: +27 68 645 7232
Use this for:
- General support questions or quick inquiries about any aspect of WorkWeek.
Scenario Examples:
- Need a fast answer on clock-in methods? Send us a WhatsApp message.
- Forgot how to access timesheets? Ask on WhatsApp, and we’ll respond as soon as possible.
We’re here to support your success with WorkWeek. If you have questions, feedback, or ideas, please feel free to reach out based on the scenarios above or use WhatsApp support for quick assistance. Let’s make WorkWeek work seamlessly for you and your team!
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