WorkWeek WorkPacks are simple, step-by-step guides created for staff to help them use the WorkWeek app correctly and confidently. These guides focus on the most important actions, like clocking in with clear photos for facial recognition and clocking out before leaving site, so your company can capture accurate time data every day.

They’re available in English, Afrikaans, Xhosa and Zulu. Share them with your teams to make onboarding smoother, reduce clocking issues, and keep payroll accurate.

English

WorkWeek_Employee Guide_English.pdf

Afrikaans

WorkWeek_Employee Guide_Afrikaans.pdf

Xhosa

WorkWeek_Employee Guide_Xhosa.pdf

Zulu

WorkWeek_Employee Guide_Zulu.pdf

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Navigation

Onboarding

• Onboarding Overview
• Importing Employee Data
• Dashboard Setup
• Shift and Rule Configuration

Billing & Pricing

• Price Tiers Overview
• Free Trial Details
• Setup Fees
• Invoicing & Billing Cycles
• Refund & Cancellation Policy

Support Channels

• Support Channels Guide
• Response Time & Escalation
• Self Service Resources
• Service Level Agreements (SLAs)
• Feature Requests

System Compatibility

• Compatible Devices
• Device Recommendations

Dashboard Overview

• General Navigation
• Timesheets
• Shift Verification
• Reports
• Employees
• Sites
• Settings

Mobile App

• Downloading The Mobile App
• Offline Mode and Data-Free Capabilities

Time & Attendance Management

• Clocking In and Out
• Handling Missed Clock Ins

FAQs

• Troubleshooting Missed Clock-Outs
• Troubleshooting Common Clock-In Issues </aside>