Learning path: Support Channels — Learning path
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A support reply and a resolved problem are different milestones.
Use Support Channels Guide to choose the channel. Ask for escalation and a callback if an immediate response is needed.
The current agreement describes support responsibilities and investigating reproducible platform problems. The reviewed agreement does not specify five-minute website replies, ten-minute email replies or one-hour bug fixes.
Ticket response-time specification: confirmation pending. The old targets below are historical wording, not verified current promises. Support hours and ticket targets still need the current specification.
Example: “We received your report” confirms receipt. It does not establish that the problem has been diagnosed or fixed.
For the outstanding source check, see ‣.