Learning path: Support Channels — Learning path
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Use WhatsApp to explain an urgent problem and request a callback.
State what is blocked, the affected organisation or site, and the practical impact. If an immediate response is needed, ask for escalation and a callback.
Example: “We cannot review today's clockings before payroll. Please escalate this and arrange a callback.” Add an actual payroll cutoff only if one is known.
An escalation or callback request does not establish a guaranteed reply or fix time. The old immediate-resolution and one-hour claims below are not verified current commitments. See Expected Response Times.
Long-term feature ideas follow Submitting Feature Requests to WorkWeek. Channel guidance confirmed by Oliver on October 12, 2026.