Learning path: Billing & Pricing — Learning path
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Next: Service Cancellation and Refund Policy
Cancel in writing before the relevant deadline.
Email [email protected], copying the named Customer Success Manager. WorkWeek must receive the cancellation on or before the Go Live end date.
To request the Go Live fee refund, the earlier Guarantee Deadline also matters: see Go Live fee refunds.
Example: A WhatsApp conversation can help with support, but the agreement specifies the written email route for cancellation. Keep evidence of receipt.
Do not promise automatic data deletion or a refund solely because Go Live has not ended; use the agreement and privacy policy.
Source: WorkWeek Go Live & Subscription Agreement, checked October 12, 2026. For a customer-specific answer, use their signed Commercial Schedule and any later written amendment accepted by both parties. Older wording below is retained for history, not a current offer.