Learning path: Billing & Pricing — Learning path
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Check the guarantee deadline before promising a refund.
Under the current agreement, cancel in writing by the specific Guarantee Deadline and request the full Go Live fee refund. Approved refunds are processed within 7 business days. After that deadline, the fee is non-refundable.
Send the written cancellation to [email protected] and copy the named Customer Success Manager.
Example: Cancelling after the guarantee deadline but before Go Live ends can stop the subscription from starting. It does not restore refund eligibility.
For subscription cancellations, use Service Cancellation and Refund Policy.
Source: WorkWeek Go Live & Subscription Agreement, checked October 12, 2026. For a customer-specific answer, use their signed Commercial Schedule and any later written amendment accepted by both parties. Older wording below is retained for history, not a current offer.