Learning path: Billing & Pricing — Learning path
Previous: Cancel during Go Live
Next: Return to WorkWeek Academy to choose another module.
Check the subscription type before explaining cancellation.
Give 30 calendar days' written notice to [email protected], copying the named Customer Success Manager. Fees remain payable until the end of the notice period.
Use the written amendment that establishes the minimum term, dates, payment method, discount and early-cancellation/prepaid treatment. Do not apply a blanket “cancel anytime” rule or assume a refund.
There is no automatic partial-month credit or pro-rata refund unless required by law or agreed in writing.
Example: Thirty calendar days is the contract's notice period; “one month” can imply a different end date.
For cancellation during Go Live, use Cancel during Go Live.
Source: WorkWeek Go Live & Subscription Agreement, checked October 12, 2026. For a customer-specific answer, use their signed Commercial Schedule and any later written amendment accepted by both parties. Older wording below is retained for history, not a current offer.