Learning path: Support Channels — Learning path

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Email is the preferred channel for a long-term feature request.

Describe the problem in three parts

  1. What are you trying to do?
  2. What gets in the way, and who does it affect?
  3. Give one concrete example of the result you need.

Send the request through your established Customer Success email contact. The shared email destination and current Settings → Feedback route are being confirmed; see ‣.

Illustrative example: “I prepare payroll for several sites. I need to find shifts still awaiting review before I export payroll.” This explains the need without prescribing an unconfirmed feature.

For an immediate problem, use WhatsApp and the guidance in Support Channels Guide. To understand where feedback is tracked, use ‣.

A submitted request is not a development commitment or release date. Email preference confirmed by Oliver on October 12, 2026.

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