Learning path: Billing & Pricing — Learning path

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Use the dates in the Commercial Schedule.

Check three dates

  1. Go Live start and end: use the period selected in the signed Commercial Schedule.
  2. Guarantee deadline: this is the deadline for the money-back guarantee. It is not automatically the Go Live end date.
  3. Subscription start: the calendar day after Go Live ends, unless cancelled on time.

If more time is needed

An extension requires both parties' written agreement before the current Go Live end date. Record the revised end and subscription start dates. The guarantee deadline stays unchanged unless the extension expressly changes it.

Example: Extending Go Live does not, on its own, extend the refund deadline.

Source: WorkWeek Go Live & Subscription Agreement, checked October 12, 2026. For a customer-specific answer, use their signed Commercial Schedule and any later written amendment accepted by both parties. Older wording below is retained for history, not a current offer.

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